Question 1

What is Kurrent+?

Accepted Answer

Kurrent+ is a digital platform that helps customers access prepaid electricity and apply for electricity advances online.

Question 2

How does an electricity advance work?

Accepted Answer

Submit an application with your required information. Kurrent+ reviews the application and communicates the outcome to you.

Question 3

Is every application approved?

Accepted Answer

No. Applications are subject to verification, eligibility requirements and review. Submitting an application does not guarantee approval.

Question 4

What information do I need?

Accepted Answer

Depending on the application, we may request your full name, contact details, identification information, meter number, municipality and other information required to assess your application.

Question 5

Do first-time customers pay upfront?

Accepted Answer

First-time customers may be required to make a 20% upfront payment where applicable. Any applicable amount will be communicated before payment is requested.

Question 6

How do I repay?

Accepted Answer

Repayment terms and the applicable due date will be communicated to you when your advance is approved.

Question 7

Can I apply for another advance?

Accepted Answer

Customers must settle any outstanding advance before becoming eligible for a new advance, subject to Kurrent+ approval and applicable requirements.

Question 8

Are there fees?

Accepted Answer

Any applicable fees or charges will be disclosed before you accept the relevant advance terms.

Question 9

How long does approval take?

Accepted Answer

Processing times may vary because applications are subject to verification and review.

Question 10

Are online payments available?

Accepted Answer

Payment options may change from time to time. If an online payment option is temporarily unavailable, Kurrent+ will communicate the available payment method before payment is made.

Question 11

How do I contact Kurrent+?

Accepted Answer

WhatsApp: 060 441 6167. Email: info@kurrentplus.com.

Question 12

How is my information protected?

Accepted Answer

Kurrent+ takes customer privacy and security seriously. Personal information is handled in accordance with applicable South African privacy requirements and our Privacy Policy.

Kurrent+ Frequently Asked Questions

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